lucky vip Platform Privacy Notice

This page describes what we collect when you use lucky vip and how we keep that data protected.

We at lucky vip handle your personal information with care. When you open an account, deposit funds via DANA, e-wallet, mobile banking, or another payment method, or log in from your phone, we collect certain data — your name, email, phone number, and transaction history. We use this information to verify your identity, process withdrawals, prevent fraud, and improve your experience on our platform.

Our service is available only where local law permits. By using lucky vip, you accept the data practices described here. If you have questions about your data, contact our support team at any time.

What Data We Collect on lucky vip

Account and identity data

When you open an account with us, we ask for your full name, email address, phone number, and date of birth. We also collect your residential address during KYC verification — the step where we check your identity against a national ID or passport. This information is required by law in most jurisdictions, including Indonesia, and helps us confirm that you are who you say you are.

Payment and transaction data

We record every deposit and withdrawal on lucky vip. When you transfer money via DANA, e-wallet, mobile banking, local payment, online payment, or your bank (e-wallet, mobile banking, local payment, online payment), we log the amount, date, time, and the payment channel you used. We do not store your full payment credentials — for example, we never see your e-wallet PIN or mobile banking password. Our payment partners handle those secrets on their own secure servers.

Behavioural and device data

We collect information about how you use lucky vip — which games you play, how long you stay in a session, whether you access the platform from Android, iOS, or desktop, and your approximate location based on your IP address. We also record device identifiers, browser type, and operating system. This data helps us improve our platform, fix bugs, and detect suspicious activity.

Cookies

We use cookies to remember your login session and preferences so you do not have to log in every time you return to lucky vip.

Analytics

We measure page performance and user behaviour to identify slow features and areas where we can improve the mobile experience.

Fraud detection

We monitor for patterns that suggest account takeover, bonus abuse, or money laundering so we can protect you and our platform.

How We Use and Protect Your Data on lucky vip

Data use and sharing

We use your data to provide the lucky vip service — processing deposits, approving withdrawals, running live games, and offering customer support. We may share your information with payment processors, fraud-detection vendors, and legal authorities if required by law. We do not sell your data to marketing companies or third-party advertisers. Your information stays within our organization except where we have a legal or operational reason to share it.

Data storage and security

Our servers may sit in different countries than your own — for example, outside Jakarta, Surabaya, Bandung, or Medan. We encrypt your data in transit using industry-standard SSL/TLS protocols. Sensitive information like payment details is encrypted at rest on our servers. We also employ two-factor authentication on your account to prevent unauthorized login. If you suspect a data breach or unauthorized access, contact our support team immediately.

Data retention

We keep your account data for as long as your lucky vip account is active. After you close your account, we retain transaction records and KYC documents for a period determined by local law — typically five to seven years — to comply with anti-money-laundering regulations. We delete or anonymize other personal data after this retention window expires, unless a legal hold or pending dispute requires us to keep it longer.

Contact us about privacy

If you have a question or concern about how we handle your data on lucky vip, write to our support team using the contact details on the about us pageFor detailed information about our data practices, you can also review our full legal noticeWe respond to all data-privacy requests within the timeframe required by your local jurisdiction. During high-traffic periods around esports tournaments or Liga 1 seasons, responses may take a little longer, and we will inform you of the expected timeline.